Timberlink and COVID-19 response

Supplied by Timberlink

Timberlink have a dedicated COVID-19 update page on their website HERE

The below is a summary of the current impacts and initiatives in our operations.


  • Both our Australian mills in Tarpeena and Bell Bay and all Australian Distribution Centres continue to operate with strict hand hygiene and social distancing measures in place
  • The Timberlink New Zealand reopened 28 April after closing for four weeks, in accordance with New Zealand Government Stage 4 requirements
  • Our customer service teams are working remotely
  • Our sales team are utilising technology and social distancing to ensure safe interactions with all our customers and partners
  • Our major upgrade project at Tarpeena is continuing and remains on schedule


  • Established a Crisis Management Team – twice weekly meetings
  • Conduct daily pulse meetings with site leads
  • Established a regular weekly communication update to all employees
  • Established weekly ‘mental health’ communication to staff
  • Established remote working for all staff where applicable
  • Implemented a virtual customer service team
  • Fortnightly email update to customers
  • COVID-19 update page on website
  • Developed a COVID-19 resource site which is accessible from Timberlink’s intranet home page site in SharePoint
  • Developed Scenario Planning models for the business and completed Business Interruption Preparedness Plan for the Company
  • Completed stakeholder engagement strategy by scenario
  • Developed COVID19 incident Escalation process
  • Developed 3 position statements covering management of:
    • Travel
    • Hygiene
    • External Third-Party Visitors
  • Brought forward and completed the Flu Vaccination program
  • Reviewed all onsite processes to address social distancing requirements;
    • Implemented staggered lunch breaks,
    • Increased cleaning regime throughout day
    • Segregated ‘team’ meetings
    • Minimise cross work group interactions particularly around amenities
    • Strict hygiene process and sourcing
    • Review PPE requirements where social distancing cannot be addressed eg wrapping stations to investigate alternative controls eg full face masks
  • Implemented video conferencing capability at each of our mills main meeting rooms
  • Standardised video conferencing/collaboration infrastructure for the Company through Microsoft applications
  • Trained additional staff to undertake Bunnings Vendor ordering as a risk mitigation strategy
  • Completed Safe Work checklist