Timberlink and COVID-19 response
Supplied by Timberlink
Timberlink have a dedicated COVID-19 update page on their website HERE
The below is a summary of the current impacts and initiatives in our operations.
Impacts:
- Both our Australian mills in Tarpeena and Bell Bay and all Australian Distribution Centres continue to operate with strict hand hygiene and social distancing measures in place
- The Timberlink New Zealand reopened 28 April after closing for four weeks, in accordance with New Zealand Government Stage 4 requirements
- Our customer service teams are working remotely
- Our sales team are utilising technology and social distancing to ensure safe interactions with all our customers and partners
- Our major upgrade project at Tarpeena is continuing and remains on schedule
Initiatives:
- Established a Crisis Management Team – twice weekly meetings
- Conduct daily pulse meetings with site leads
- Established a regular weekly communication update to all employees
- Established weekly ‘mental health’ communication to staff
- Established remote working for all staff where applicable
- Implemented a virtual customer service team
- Fortnightly email update to customers
- COVID-19 update page on website
- Developed a COVID-19 resource site which is accessible from Timberlink’s intranet home page site in SharePoint
- Developed Scenario Planning models for the business and completed Business Interruption Preparedness Plan for the Company
- Completed stakeholder engagement strategy by scenario
- Developed COVID19 incident Escalation process
- Developed 3 position statements covering management of:
- Travel
- Hygiene
- External Third-Party Visitors
- Brought forward and completed the Flu Vaccination program
- Reviewed all onsite processes to address social distancing requirements;
- Implemented staggered lunch breaks,
- Increased cleaning regime throughout day
- Segregated ‘team’ meetings
- Minimise cross work group interactions particularly around amenities
- Strict hygiene process and sourcing
- Review PPE requirements where social distancing cannot be addressed eg wrapping stations to investigate alternative controls eg full face masks
- Implemented video conferencing capability at each of our mills main meeting rooms
- Standardised video conferencing/collaboration infrastructure for the Company through Microsoft applications
- Trained additional staff to undertake Bunnings Vendor ordering as a risk mitigation strategy
- Completed Safe Work checklist